Terms and conditions

Please read the following terms and conditions as they govern your use of our site. By using this site, you agree to follow and be bound by the following rule below. If you do not agree to these Terms, please do not use this Site in any way.


DEFINITIONS

The following conditions regulate the sale of products featured on this website by our company:

Studio Lytse
Julianaplein 10 C
1097 DN Amsterdam, The Netherlands
(no visiting address)

info@studiolytse.com

Registered at the Dutch Chamber of Commerce under number 87083582 and with VAT Number NL002510900B63.

Customer: a natural person who is of legal age and who is not acting within the context of practising a profession or conducting a business, with whom Studio Lytse concludes an Agreement.

Order: an agreement between Studio Lytse and the customer made for the delivery of one or more products, which Studio Lytse accepted as such.

Product: a Studio Lytse product that Studio Lytse offers on the website for sale.


APPLICABILITY

Below, we invite you to review the terms and conditions which regulate the purchase of Studio Lytse products via www.studiolytse.com. These terms and conditions apply to all orders placed on the website by customers worldwide. Studio Lytse reserves the right to update these terms and conditions from time to time. If you have any queries regarding the Terms & Conditions, please contact our team info@studiolytse.com.


ORDERS ON THE WEBSITE

Purchase procedure

To make a purchase, the customer’s personal details will be required and will be included on our database in order to process the order. The personal details provided by customers will be treated in accordance with our Privacy Policy.

When you submit an order we will send you an e-mail confirming that the order has been received (“Order Confirmation”). At this point, the agreement to deliver the ordered product is accepted by Studio Lytse. As a consequence a contract, containing these terms and conditions, comes into existence and is binding between the customer and Studio Lytse.

If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Studio Lytse advises the customer to contact our team via info@studiolytse.com.


DELIVERY

Delivery of items purchased at our website will be carried out via the postal services and their partners around in Europe. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field. Once the order has been handed over to the carrier, Studio Lytse will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.

Delivery terms

Studio Lytse will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), Studio Lytse cannot be held responsible for the (partial) loss of the shipment. In case Studio Lytse needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms. 

Exchanges and returns

We offer a full refund within 14 days from when your order is delivered.
The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received. The customer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether the customer wants to keep the product. 

Please keep in mind that Studio Lytse can’t refund any taxes, duties, charges or shipping fee for the return. Refunds will be set at the price you paid at the moment of purchase, not the price in the currency concerned at the date of refund.

In case a product is damaged or incomplete, the buyer has the obligation to inform the Studio Lytse support team by e-mail and to await further instructions.

The buyer is responsible for the return shipment of his/her order and bears all the costs and risks related to the return shipment. Studio Lytse advises the customers to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the customer then has the option to hold the carrier liable. The customer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The customer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occurring after the customer has used the product), are borne by the customer. In case of a revocation by the customer within the trial period, Studio Lytse will credit the customer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the customer used to pay the original order.

Damaged, incomplete or wrong product(s)

In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform the Studio Lytse customer care team as soon as possible after receiving the order by e-mail. Subsequently, Studio Lytse will properly deal with the matter at hand; the customer must always inform Studio Lytse in the aforementioned situation(s) and wait for the instructions of the Studio Lytse customer support team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at Studio Lytse (nor hold Studio Lytse responsible for the return shipment that took place without prior consent of Studio Lytse).

In case the customer receives a product that the customer did not order, the buyer must inform Studio Lytse as soon as possible after receiving the order). The customer must take care of the return shipment of such a product after receiving return instructions from Studio Lytse and Studio Lytse will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.

Missing items

In case the order that has been shipped or is being shipped by Studio Lytse to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Studio Lytse will either refund the customer or try to re-ship the ordered product.

In case a shipment has not been delivered at the delivery address (or pick-up point) of the customer after 14 days, the customer has the obligation to inform the Studio Lytse team by e-mail info@studiolytse.com within 14 days i.e, ultimately 28 days after the shipment date).

Refusal of order

Whilst we will use our reasonable endeavours to process all the orders submitted to us, Studio Lytse reserves the right not to accept your order for any reason. Studio Lytse also reserves the right to cancel a Contract in the following situations, without the obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer:

– in exceptional circumstances that the product appears to be not available or not in stock after we have sent you an order confirmation.

– your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

– we have reason to believe that the customer is a reseller;

– in the event of misspelling, pricing or other errors or mistakes in the Website information;

– we could not deliver to the address provided by you;

– due to an event outside our control (see ‘Force Majeure’).


PRICE AND PAYMENT

Price

The prices indicated on the Website are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs and taxes/duties.

Studio Lytse will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the order is placed will be deemed to be the prices that form part of the agreement.

Payment methods

Studio Lytse offers three payment methods, those include iDeal, Visa and Mastercard.

Payment security

In order to offer maximum security in the payment system, Studio Lytse uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.


FORCE MAJEURE

Studio Lytse shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.


INTELLECTUAL PROPERTY

All rights, including property rights, copyrights and other intellectual property rights in connection with Studio Lytse products, trademarks and other distinctive marks belong to Studio Lytse. Studio Lytse trademarks and other distinctive marks belong to Studio Lytse or Studio Lytse’s suppliers. The customer may not change or remove any statement regarding copyrights, trademarks or any other rights included in Studio Lytse’s products. The customer cannot sell, distribute, license, rent out, lease, lend, pledge or in any other way assign or hand over these licences and rights of use to any third party without the prior written consent of Studio Lytse. It is strictly prohibited to use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into database, create derivative works from, reverse engineer, frame, transfer, or sell any content obtained from, through or on this services, in whole or in part.